RETURN POLICY

RETURNS

Returns and exchanges are offered within 14 days of purchase. After 14 days, no returns are accepted. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards and gift wrap are not eligible for returns. You will need to provide your receipt as proof of purchase. Please email us at hello@caloveco.com to start your return and send your item to 4067 Hardwick Street, Suite 118, Lakewood, CA, 90712, United States.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied using the original method of payment within 7 to 10 business days. Shipping charges are not refundable or credited.

EXCHANGES

Only items that are defective or damaged are eligible for an exchange. If you have received a damaged item, we are here to help you to the best of our ability. If you need to exchange it for the same item, please email us at hello@caloveco.com and send us photos of the damage. You can send your item to 4067 Hardwick Street, Suite 118, Lakewood, CA, 90712, United States. 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.

SHIPPING

To return your product, mail your product to 4067 Hardwick Street, Suite 118, Lakewood, CA, 90712, United States.

You are responsible for the cost of shipping your return product. The time it takes for your exchanged product to reach you may vary. Postal delays are outside our control, so please be aware of any events that may cause delays in your area. 

Consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

If you should need further information regarding returning CaLovCo. products, please do not hesitate to send us an email at hello@caloveco.com.  It is our pleasure to assist you however we can.

Customer neglect of products voids the credit and exchange policy.

Examples include and are not limited to failure to make provisions to receive your delivery in a timely manner, improper care of product after delivery (e.g. exposure to sunlight and heat after delivery), and failure to provide the correct shipping address at the time of purchase.